Thank you for choosing You've Got It Maid!
This is our New Client Page to answer the most common questions and issues that arise when beginning service with us.
CLEANING‐DAY HOME PREPARATION
When we come to clean your home, the cost of that clean is based on cleaning your home rather than tidying it. We ask that you take a few minutes the night before your scheduled clean to pick up and create those available surfaces for us to clean: floors, countertops, table tops, etc. Please remember also to remove dirty dishes from kitchen sinks so we can clean those up as well. If you’d like us to take care of these tasks for you, no problem! Please call the Office (in advance) so your cleaning fee can be adjusted for the additional a la carte services needed.
PAYMENT FOR SERVICES
You may pay by Check, Cash, Venmo or Zelle for your convenience. If you choose to use Venmo or Zelle, payment is due by 7am the day the services are scheduled. If paying by cash or check, we ask that payments for service be placed in a sealed envelop left on the kitchen counter. Tips can be left separate from payment if you would like. or delivered once we arrive for the clean. If it is not presented the day our services are scheduled a late fee of $45.00 will apply on top of the original bill and we will wait to schedule the next cleaning until account is brought up to date.
Service fee for returned checks. Checks returned for non‐payment, (insufficient funds, closed account, etc) will be charged a $25 returned check fee in addition to our late fee of $45.00 and long with payment for services received.
On the first visit, you can meet us at the home to let us in, or we can coordinate a secure way for us to access your home.
Cleaning Supplies & Vacuum
We provide everything needed to complete your cleaning. That said, if you have particular products you like used on certain items, please leave those out on the kitchen counter along with a note that has instructions. Also let us know if you would like us to use your vacuum.
We love pets and want to make sure they feel comfortable. If you have pets, let us know their names and any special instructions about them that you think might be helpful.
If you’d like linens changed, just leave clean sheets out on the bed/s you'd like changed - that's our signal to change them.
If you have some extra tasks you’d like done (oven cleaning, sweeping the porch, etc) email Taylor to inquire. We may be able to add one-time or recurring tasks.
Fragile or Broken Items
Our housekeepers are trained to be careful and respectful with your belongings. Let us know in advance if an item is fragile or already broken so we'll know to use extra caution. Let us know too about any fragile or broken items that you would like us NOT to clean so we can make note to avoid those things.
Items / Areas We Do Not Clean
Wall washing or scrubbing
Chandelier cleaning or washing
Oven grate cleaning
Exterior window washing
Cat litter box; cat litter on floor
Pet feces and urine
Bio-hazardous cleaning (urine, mold, blood, bodily fluids, etc.
Areas unreachable by using our step stool
Any area of floor, cabinets, or furniture that have paint, paint drips, candle wax, or other stuck-on matter that could potentially cause damage
A FEE CHARGED FOR SCHEDULE CHANGES
0-24 hours’ notice before scheduled cleaning: full cost of anticipated cleaning.
24-48 business hours’ notice before scheduled cleaning: $100.
48 business hours or more notice, no fee.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. If you are not happy, we will come back and re‐clean any areas free of charge according to our 100% Satisfaction Guarantee.
Service fee for returned checks. Checks returned for non‐payment, (insufficient funds, closed account, etc) will be charged a $25 returned check fee in addition to making good on the payment for services.