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Thank you for choosing You've Got It Maid!

This is our New Client Page to answer the most common questions and issues that arise when beginning service with us.



You may pay by Check, Cash, Venmo or Zelle for your convenience. If you choose to use Venmo, payment is due by 7am the day the services are scheduled. If paying by cash or check, we ask that payments for service be placed in a sealed envelop left on the kitchen counter. Tips can be left separate from payment if you would like. or delivered once we arrive for the clean. If it is not presented the day our services are scheduled a late fee of $45.00 will apply on top of the original bill and we will wait to schedule the next cleaning until account is brought up to date.

Service fee for returned checks. Checks returned for non‐payment, (insufficient funds, closed account, etc) will be charged a $25 returned check fee in addition to our late fee of $45.00 and long with payment for services received. 


Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. If you are not happy, we will come back and re‐clean any areas free of charge according to our 100% Satisfaction Guarantee.

Service fee for returned checks. Checks returned for non‐payment, (insufficient funds, closed account, etc) will be charged a $25 returned check fee in addition to making good on the payment for services.


On the first visit, you can meet us at the home to let us in, or we can coordinate a secure way for us to access your home. 

Cleaning Supplies & Vacuum

We provide everything needed to complete your cleaning.  That said, if you have particular products you like used on certain items, please leave those out on the kitchen counter along with a note that has instructions. Also let us know if you would like us to use your vacuum. 

Changing Sheets

If you’d like linens changed, just leave clean sheets out on the bed/s you'd like changed - that's our signal to change them.


We love pets and want to make sure they feel comfortable. If you have pets, let us know their names and any special instructions about them that you think might be helpful.



If you have some extra tasks you’d like done (oven cleaning, sweeping the porch, etc) email Taylor to inquire. We may be able to add one-time or recurring tasks.

Cancellation Policy

We don't have a formal cancellation policy. We try not to cancel and we hope you'll do the same. That said, it happens from time to time. Please give us as much notice as possible, and we will do the same for you. If someone in your home has a true flu, let us know asap. We will reschedule your clean.

Fragile or Broken Items

Our housekeepers are trained to be careful and respectful with your belongings. Let us know in advance if an item is fragile or already broken so we'll know to use extra caution. Let us know too about any fragile or broken items that you would like us NOT to clean so we can make note to avoid those things.


Items / Areas We Do Not Clean

Wall washing or scrubbing

Blind washing

Chandelier cleaning or washing

Oven grate cleaning

Exterior window washing

Cat litter box; cat litter on floor

Pet feces and urine

Bio-hazardous cleaning (urine, mold, blood, bodily fluids, etc.

Areas unreachable by using our step stool

Any area of floor, cabinets, or furniture that have paint, paint drips, candle wax, or other stuck-on matter that could potentially cause damage

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